Shipping & Returns
We offer multiple options for shipping, all of which are presented at checkout for you to select from when placing your order. The three options are:
Courier service by Aramex
Pricing is calculated based on order weight and delivery location, and takes 2-8 days within Australia, depending on how far you are away from us in Ballarat, Victoria.
Australia Post - Standard
Standard Australia Post shipping delivers in 2-8 days within Australia, depending on how far you are away from us in Ballarat, Victoria.
Australia Post - Express
Express Australia Post generally delivers next business day if your order is placed prior to midday, but can take up to 3 business days, depending on how far you are away from us in Ballarat, Victoria.
Australia Post delivery costs are based on the item weight, regardless of your delivery location. Australia Post delivery for our Sourdough Starter Culture Packs is a flat rate of $5 for Standard and $10 for Express. Delivery for our All-in-one Sourdough Kits is $15 for Standard and $20 for Express. An additional shipping cost of $5 is added for every additional 2kg of product weight in your order.
At present we do not offer shipping to addresses outside of Australia.
All orders are packed and dispatched within two business days of the order being placed, from our shop in Ballarat, VIC. As soon as your order is shipped you will receive notification, along with the tracking details of your delivery.
Please choose your order carefully - being fresh food products, we are not able to offer refunds if you change your mind after your order has shipped.
If you have any questions or feedback please feel free to email us.